Support

Email Rumi.ai.app@gmail.com. Tell us what you were doing and what happened. We usually reply within two working days.

How do I get a good result?

Stand in a corner so the whole room is in frame, in daylight if you can. A photo of one wall gives the model very little to work with.

My redesign failed

Tap Try again. If it keeps failing, the photo may not be a readable image — try a different one. Redesigns that fail do not count against your limit.

I've run out of redesigns

Each account has a fixed number. Email us if you need more.

Is the furniture real?

No. Images are AI-generated and may show furniture that does not exist, at dimensions that are not accurate. Treat them as inspiration, not as a shopping list or a plan.

How do I delete my account?

In the app: Settings → Account → Delete account. It removes your rooms, your stored images and your login immediately, and cannot be undone.

Who can see my photos?

Only you. Images live in private storage reachable only through short-lived signed links. The privacy policy sets out exactly where your data goes, including that your photo is sent to fal.ai to produce the redesign.

Reporting an image

Any room's overflow menu has Report this image. Reports are read by a person.